STUDI ANALISIS UPAYA MANAJER DALAM REALISASI PERENCANAAN STRATEGIS RSUD KABUPATEN EMPAT LAWANG MELALUI PENDEKATAN BALANCED SCORECARD (BSC)

yesica tria enggriani; Hanny Handiyani; Rr. Tutik Sri Hariyati; Dumilah Ayuningtyas

doi:10.58467/ijons.v4i1.137

Authors

yesica tria enggriani Mahasiswa Magister Ilmu Keperawatan Universitas Indonesia
Hanny Handiyani Univeristas Indonesia
Rr. Tutik Sri Hariyati Univeristas Indonesia
Dumilah Ayuningtyas Univeristas Indonesia

DOI:

https://doi.org/10.58467/ijons.v4i1.137

Keywords:

Balanced Scorecard, Key Performance Indicator, Manajer Efforts, Strategic Planning

Abstract

An Analytical Study Of Managers' Efforts In The Realisation Of Strategic Planning Of RSUD Kabupaten Empat Lawang Through The Balanced Scorecard Approach. Although strategic planning has been prepared in such a way as to choose the best approach, in practice, many managers have difficulty realising the plan. This study aims to analyse the steps and efforts in realising strategic planning at RSUD Empat Lawang Regency through the BSC approach. The method used is a case study through SWOT analysis (Strength, Weakness, Opportunity, and Threat). Data were obtained through a document review of the hospital's profile and achievements. The data were then analysed for external and internal situations using the SWOT method, then inputted into the Internal Factor Evaluation (IFE) matrix and External Factor Evaluation (EFE) matrix to be given weight and scale, and determined the position of the organisation through the Internal-External (IE) matrix. Then strategies were formulated through Threat, Opportunity, Weakness, and Strength (TOWS) followed by the determination of Balanced Scorecard (BSC) perspectives and Key Performance Indicators (KPIs). The results of the analysis show that the RSUD is in cell IV, which means that the RSUD is best controlled with a growth and build strategy so that 10 targets are obtained along with the manager's efforts in realisation which include measuring Value For Money, collaborating with other parties, developing innovations and preparing education and training plans. The managers' efforts in this study can be used as a reference in evaluating the realisation of strategic plans in health service organisations.

References

Bahadori, M., Teymourzadeh, E., Tajik, H., Ravangard, R., Raadabadi, M., & Hosseini, S. M. (2018). Factors affecting strategic plan implementation using interpretive structural modeling (ISM). International Journal of Health Care Quality Assurance, 31(5), 406–414. https://doi.org/10.1108/IJHCQA-05-2017-0075

Dewi, P., Sisdyani, E. A., & Putri, I. G. A. M. A. D. (2017). implementasi balanced scorecard dalam penyusunan rencana strategis di rumah sakit umum daerah wangaya kota denpasar. E-Jurnal Akuntansi Universitas Udayana ISSN, 2302-8556

Esfahani, P., Mosadeghrad, A. M., & Akbarisari, A. (2018). The success of strategic planning in health care organizations of Iran. International Journal of Health Care Quality Assurance, 31(6), 563–574. https://doi.org/10.1108/IJHCQA-08-2017-0145

Fatimah, S., Kurdi, F. N., & Thamrin, M. H. (2016). Strategi peningkatan kinerja dengan metode balanced scorecard di rumah sakit umum daerah kabupaten ogan ilir. Jurnal Kedokteran dan Kesehatan: Publikasi Ilmiah Fakultas Kedokteran Universitas Sriwijaya, 3(1), 401-409.

Harwanto, T., Arso, S. P., & Sulisno, M. (2019). Strategi manager dalam pengembangan sdm keperawatan di rsud limpung (Doctoral dissertation, Diponegoro University).

Menna, A. D., & Temesvari, N. A. (2022). Penerapan balanced scorecard di rumah sakit indonesia. Jurnal Manajemen Informasi Kesehatan Indonesia, 10(1), 2337-2585.

Muhsyaf, S. A., & Aoki, M. (2018). Review of public hospital balance scorecard and its applicability to indonesian public hospitals. Jurnal Magister Manajemen Unram Vol, 7(4).

Mohammad Mosadegh Rad, A. (2005). A survey of total quality management in Iran. Leadership in Health Services, 18(3), 12–34. https://doi.org/10.1108/13660750510611189

Mosadeghrad, A. M., & Isfahani, P. (2020). Strategic planning challenges in the hospital: A qualitative study. Health Monitor Journal of the Iranian Institute for Health Sciences Research, 19(1), 19–39. https://doi.org/10.29252/payesh.19.1.19

Mutia, N., Assyahri, W., & Putri Oktaviane, D. (2023). Evaluasi kinerja rumah sakit islam ibnu sina padang panjang menggunakan perspektif balance scorecard. PUBLICNESS: Journal of Public Administration Studies.

Kasuba, R. S., & Kurniawan, D. (2018). Faktor–faktor yang mempengaruhi minat kunjungan pasien rawat jalan di puskesmas perawatan sulamadaha kota ternate barat tahun 2018. Jurnal Serambi Sehat, 11(2), 17-22

Komaling, J., Nelwan, J. E., & Doda, D. V. D. (2022). Implementasi balanced scorecard dalam penyusunan rencana strategis di rumah sakit cantia tompasobaru. Sam Ratulangi Journal of Public Health, 3(1), 1-13.

Lasyera, E., Yeni, Y. H., & Busuddin, H. (2018). Analisis rencana strategi rumah sakit umum daerah arosuka, kabupaten solok. Jurnal Kesehatan Andalas, 7(2), 170. https:// doi.org/10.25077/jka.v7.i2.p170-175.2018

Sadeghifar, J., Tofighi, S., Roshani, M., Toulideh, Z., Mohsenpour, S., & Jafari, M. (2017). An assessment of implementation and evaluation phases of strategic plans in Iranian hospitals. SAGE Open Medicine, 5, 205031211773622. https://doi.org/10.1177/2050312117736227

Taufik, A. R., Djamhuri, A., & Saraswati, E. (2018). Performance measurement using balanced scorecard (bsc) (study at hospitals in pasuruan). Journal of Accounting and Business Education, 3(1), 1. https://doi.org/10.26675/jabe.v3i1.11553